The focus of our interest
Customer orientation is more than just a buzzword for us. We maintain a policy of permanent dialogue with our clients and ensure that our goals are oriented towards their goals. Cooperation with our clients has been institutionalised in order to make this culture a reality across all divisions.
Helping to shape business policy
Senior representatives of our clients have a direct line to our management. As the central customer body, the Advisory Board is made up of appointed decision-makers who provide the Board of Management with support in an advisory capacity. At an operational level, the Project Committee and specialist working parties assist in the further development of our products and services.
Always approachable
The ServiceLine – our telephone customer service system – provides assistance with questions and problems. As qualified first-level support, the ServiceLine not only answers our clients’ software questions, but also supports their technical activities.
